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Most Popular Questions - Ownership.

  • What is a Recall? A recall is a safety critical action implemented by the manufacturer due to design or construction tolerance which may affect the safe operation of the…
  • I’ve lost my keys – what should I do? You can order a replacement key from one of our approved MINI Centres. Most of our Centres will be happy to take an order over the phone (it’s…
  • What is MINI tlc? MINI tlc covers the cost of parts, labour and fluids for common service items for a fixed period or mileage whichever comes first. Over the years, we’ve…
  • Does MINI offer a mobility / breakdown service? On-the-road help is at hand, in the form of MINI Mobile Service. Varying from country to country, this service package covers not only vehicle recovery,…
  • How do I get a Pay Monthly Service pack? To receive a quote, please visit our MINI Pay Monthly tool. Alternatively, please contact your Retailer for more information.
  • How do I get a replacement service handbook? Your local Retailer will be happy to help you with this. You can find their contact details here,
  • How do I book an MOT? To book an MOT, please visit our Service Online Booking page. Alternatively, please contact your Retailer for more information.
  • Why does my new car have miles recorded on the odometer? Enhanced regulatory requirements and increasing product complexity mean there's a growing testing requirement within our production processes.   Changes…