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How can I contact BMW Financial Services?

If you wish to update your personal details, change a payment date, request a settlement figure or arrange a vehicle collection you can self-serve using our MyBMW Finance facility here.

BMW Financial Services is committed to providing products and service of the highest standard. If for any reason you feel we have not lived up to your expectations or you are not entirely satisfied with any aspect of our service please let us know here

For matters that can’t be answered via the Online Genius or MyBMW Finance, our Customer Support teams are working from home and are available to provide the support and service customers expect on 0370 5050 150 (8am–7pm Monday to Friday and 9am–5pm Saturday).

Calls are charged at the local rate, plus your phone company’s access charge.

You can also write to us at:

BMW Financial Services
Phoenix One
59 - 63 Farnham Road

Email us at:

We aim to respond within 48 hours.

Monday 20th to Thursday 23rd December 9.00am to 5.00pm
Friday 24th December 9.00am to 12.30pm*
Christmas Day closed
Boxing Day closed
Monday 27th December closed
Tuesday 28th December closed
Wednesday 29th December 9.00am to 5.00pm
Thursday 30th December 9.00am to 5.00pm
Friday 31st December 9.00am to 12.30pm 
Saturday 1st January closed
Sunday 2nd January closed
Monday 3rd January closed


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