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Most Popular Questions.

• How do I reset my MINI Connected password? To request a password reset choose "Forgot your password?" on the login screen in the MINI Connected or MINI Connected XL Journey Mate app. If you are…
• Why do I have to register an account to use MINI Connected? The anonymous account is necessary for some functionality, such as high score lists in MINIMALISM.
• Why am I asked to agree to the use of my location information (pop-up)? Some MINI Connected or MINI Connected XL Journey Mate functions use the location information from the smartphone. It is recommended that you agree to the…
• What do I have to do in order to use MINI Connected in my MINI? Connect your smartphone to your MINI using the regular smartphone cable (only for the third generation MINI). For all other MINIs use the video/audio adapter…
• What do I have to do before I can use MINI Connected in my vehicle? Before you can use MINI Connected in your vehicle, you must install the MINI Connected or MINI Connected XL Journey Mate app from the App Store or Google…
• Who should I contact if i have any problems with the USB port on my smartphone? You can obtain information on your smartphone and its ports in its operating manual or from the manufacturer of your smartphone.
• For which MINI models is MINI connected available? MINI Connected is available for all current MINI series models. MINI Connected was introduced in September 2010. It is not available for any MINI models…
• Why isn’t the signal strength displayed correctly? Not all mobile devices support this function. Some mobile devices transfer the current signal strength but with a considerable delay. Please observe the…
• Why can’t I register my mobile device despite having entered the pass key? First you are recommended to check whether the mobile device is contained in the list of mobile devices tested by MINI in Compatibility Check. The pass…
• Do I need a snap-in adapter to operate my mobile phone in the vehicle? For optimum operation of the mobile phone in the vehicle, MINI recommends the use of a snap-in adapter in combination with option "Bluetooth® mobile…

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